Frequently asked questions

Frequently Asked Questions

Q: 1.I'm not sure if I'm eligible to take this course. How do I find out?

A: States have different regulatory agencies who approve the course. These regulatory agencies have different rules on how often you can take driving education courses and the purpose of the courses can vary from state to state or court to court (insurance reduction, point reduction, etc.). When you register for this course, this site will tell you whether the course is approved in your state or court. However, you should ALWAYS verify with your state or court before completing a driving safety course. Just be sure to take care of it BEFORE your assigned court date or due date. Back to Top

Q: 2.How long will it take me to complete the course?

A: Though course lengths vary from state to state, typical courses are usually 4-6 hours in length. You can start and stop the course as much as you would like to. Back to Top

Q: 3.Is there a time limit to complete this course?

A: You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund. Back to Top

Q: 4.How do you select the questions that I will be asked on a quiz?

A: Quiz questions are pulled randomly from a pool of questions developed for your specific course. Two people may get different questions because they are randomly selected. It’s the luck of the draw! Back to Top

Q: 5.How long is the final exam?

A: The length of the final exam may vary and is determined by the state and county that issued your violation. The typical final is 25 questions, but could be longer depending on your state's requirements. Back to Top

Q: 6.What will happen if I fail the final exam?

A: Depending on your state or court's regulations, you may have the opportunity to retake the final exam if you fail. The regulatory agency in your state mandates how many attempts you will have to take the final exam. Back to Top

Q: 7.What should I do if I think I have spotted an error in the material?

A: At the bottom of each page, there is a button you can click that will e-mail your comments to the content team for review and verification. We appreciate your input! Back to Top

Q: 8.Do I need to leave a comment on every page?

A: Not at all! We have a button on every page because it is easier to associate a specific comment with a particular page and find the material in the question. All "leave a commen" buttons are completely optional. Back to Top

Q: 9.Are the statistics you quote outdated?

A: The National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) generally release traffic statistics 1-2 years after they are collected. We update the course material regularly to reflect the latest available statistics, which are not always from the year immediately prior. Back to Top

Q: 10.Is your website secure?

A: Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit. Back to Top

Q: 11.The pages on your site are not loading. What should I do?

A: If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may call customer support at 800-990-2813. Back to Top

Q: 12.Do I need any special software to take this course?

A: You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plugin. This product is free and can be downloaded and installed at registration Back to Top

Q: 13.Do I need to save my work?

A: Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off. Back to Top

Q: 14.What certificate delivery options do I have?

A: We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $19.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $14.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur. Back to Top

Q: 15.How long does it take for my certificate to be delivered?

A: Our certificates are processed Monday-Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users completing after 3 PM will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee. Back to Top

Q: 16.My certificate is due today. Can I still take your course?

A: Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court. Back to Top

Q: 17.Do you send my certificate directly to the court?

A: Each state or court has specific requirements for the processing of certificates. In most cases, we send the certificate directly to the student. You may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please call a customer support representative at 800-990-2813 if you have questions. Back to Top

Q: 18.I need another copy of my certificate. How can I get one?

A: If you have lost your certificate or in contains incorrect information, you may contact a customer support representative at 800-990-2813 to request a certificate reprint. Back to Top

Q: 19.How do I make my payment?

A: You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 800-990-2813 to make your payment over the phone. Back to Top

Q: 20.What credit cards do you accept? Can I use my debit card?

A: You may submit payment using a credit card, bank debit card with a Visa or Mastercard logo, or a personal check through our secure server. We accept Visa, Mastercard, American Express, and Discover. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 800-990-2813. Back to Top

Q: 21.I am a new driver. Do you offer first-time driver or teen driver education?

A: Yes! In some states, our teen/first-time driver training is even approved to be taken instead of traditional classroom courses! Please go to corresponding teen pageto learn more.

Q: 22.I want to take a course to get an insurance discount. Do you offer courses for seniors or others who want insurance discount training?

A: Yes! It varies by state who is allowed to take a course for an insurance discount. (In some state only mature drivers age 55 and over are eligible to receive an insurance discount by completing a course.) We definitely offer the insurance discount option in all the states in which we are approved. Please go to corresponding mature page for more information.

Q: 23.What is the course completion policy?

A: You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances. Back to Top

Q: 24.What is the course cancellation/refund policy?

A: A full refund will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be issued within 30 days following receipt of a permissible request for cancellation. Back to Top

Q: 25.What is the testing and grading policy?

A: Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score but will provide you with and excellent opportunity to master the course material. You also must take and pass a final exam upon completion of the course. Back to Top

Q: 26.What is the operation and conduct policy?

A: No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court. Back to Top

Defensive Driving Course - FAQ's